Written by Patrice26 September 2017

Train your sales team to welcome Chinese clients

Sales Team training

Increase of Chinese tourists influx. Opportunities and threats for Swiss businesses.

The Chinese finally started to travel more outside of greater China than ever (51.2%)!
Switzerland enjoyed a 30% increase in Chinese visitors number in 2015.

While France, Italy and Spain see their numbers of Chinese visitors drop significantly (primarily because of terror attacks), other newer upcoming touristic destinations for Chinese people, like Norway and Croatia are becoming a fierce competitor for the Helvetic state.

The Chinese tourists will be the biggest spenders by 2025.

A 2016 article from CNBC revealed the results of the study, showing that the Chinese population will be a lucrative group to count amongst your clients, as they will represent about $255billion in 2025, as they slowly (or not so slowly) increase their standards of living, and counting for a staggering 1/8 of all international travels.

How to prepare for the influx of Chinese tourists?

The traditional and still beloved group traveling method will slowly give way to independent traveling plans from smaller groups of Chinese people. This also means less influence from the tour guides and travel organizations on them as to which store they should visit and which brand they should buy.

This more volatile population will then need to be catered for extremely well in order to get their business and loyalty. It will be a question of understanding their culture and also speaking the bit of their language, mostly Mandarin Chinese.

Some Swiss businesses are already in the starting blocks.

In 2016, Swiss businesses, like Confiserie Bachmann and the Ramada Hotels have already started to get ready for this influx of Chinese tourists by doing 2 things simultaneously. The first is hiring a Chinese speaking staff and the second, is organising introduction workshops of the Chinese language and culture for their other staff, mostly focusing on the host/guest relationship and oral communication in shops and hotels (http://belinguo.com/index.php/client-testimonials/hospitality).

If you are also thinking of preparing for this massive business opportunity and challenge, Belinguo is here to support you… at least on the language and culture aspects! For more information visit !

MARION GIODA, COO, BELINGUO

Hungry for more? Here are the interesting facts and figures about Chinese tourist economics:

https://www.forbes.com/sites/profdrwolfganggarlt/2017/02/07/chinese-tourists-look-for-new-destinations-in-2016past-the-mainland-in-2016/#2352930e5b3a

http://www.cnbc.com/2016/06/30/money-spent-by-chinese-tourist-will-hit-record-high-in-2025-study.html

https://www.eastwestbank.com/ReachFurther/News/Article/Preparing-Your-Business-For-Chinese-Tourist-Season

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Written by Philippe25 September 2017

Scaling up the team

The INGAGE Academy (internal)

The INGAGE Academy contains a series of engaging online courses that detail our products, services, methodology, tools, technology, company and much more.

They help our team members become knowledgeable and confident in what INGAGE, our team, our products do and what they don’t. Thus, you will have everything required to promote and implement our products effectively and efficiently at our clients’ while ensuring top quality service for them.

You can also get in touch with the rest of the team through the forums and chat functionalities.

Last but not least, you will use our own product for this training!

See https://edu.belinguo.com/course/index.php?categoryid=11

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Written by Philippe22 September 2017

Agility and Insurance: antonyms?

Insurance companies and agility

If you have found your way to this blog, it is quite probable that you work or have worked for an insurance or reinsurance company, or maybe a brokerage firm in this industry.

We see more and more projects popping up in the industry where companies claim to implement the “Agile” methodology. According to your experience, is/was this company truly agile?

Join our discussion! (members only)

 

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Written by Patrice25 January 2017

GDPR for Software Developers

Our new online course about GDPR for software developers in financial services is now available!

 

GDPR for Software Developers in Finance

Welcome to this GDPR course, specially designed for Software Development!

My name is Lucas Gros and I’ll be your guide through this training module. In less than one hour, you should become familiar with the new (and still too mysterious for some) General Data Protection Regulation and how it will impact your software development activities.

We’ll be covering GDPR requirements for each step of the SDLC : from Business Requirements until Release.

Let’s get started, shall we?

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Written by Philippe16 January 2017

Coaching is good, actually required!

Success

As a young company, we are convinced that coaching is not only good but actually absolutely necessary to succeed.

One of our very first steps was to constitute a Board of Advisors. This helped us tremendously!

Without them, we would not be where we are now.

Thanks to our great coach Urs!

 

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Written by Philippe10 January 2017

Cybersecurity

Cybersecurity Insurance

Have you considered your exposure to cyber risks?

“Cybersecurity insurance is designed to mitigate losses from a variety of cyber incidents, including data breaches, business interruption, and network damage. A robust cybersecurity insurance market could help reduce the number of successful cyber attacks by: (1) promoting the adoption of preventative measures in return for more coverage; and (2) encouraging the implementation of best practices by basing premiums on an insured’s level of self-protection. Many companies forego available policies, however, citing as rationales the perceived high cost of those policies, confusion about what they cover, and uncertainty that their organizations will suffer a cyber attack. In recent years, the Cybersecurity and Infrastructure Security Agency (CISA) has engaged key stakeholders to address this emerging cyber risk area.”

Read on at https://www.dhs.gov/cisa/cybersecurity-insurance

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Written by Philippe22 December 2016

INGAGE’s “Horse” game

“Think differently”

You can prepare the game this way:

1. Print the following picture (you can download it below in this page)

2, Then, cut it along the dotted lines, as indicated.

3. Without bending nor folding any further, you try to organize the 3 pieces of paper so that you see each jockey sitting in his own horse!

4. Remember to start the timer to know how much time you needed to do it! Fair play, please. So, how long did it take you? 😉

 

(Note: for team members, check out https://edu.belinguo.com/course/view.php?id=112)

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Written by Philippe28 October 2016

Yet another successful project!

Celebrating with clients!

While our team is located around the world and while we work remotely most of the time, we like to meet our clients physically at least at the beginning of projects and at the end to celebrate our common success together!

Thanks to this client for a wonderful time (and an amazing lunch!)

 

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Written by Philippe25 September 2016

The Polyglot Kit for Insurance Professionals

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”    Nelson Mandela. 

Are you an insurance professional who travels a lot? Would you like to make an even better impression to your clients and colleagues around the world by saying basic things in their language?

With this course, you will be able to greet people and speak at a very basic level about insurance and topics that interest you, in the relevant languages. You will connect instantly with your clients and colleagues!

If you have a login, go to edu.belinguo.com/course/view.php?id=102.

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