Together with thebroker, the INGAGE Institute is offering an AI course specifically for members of the board of directors of insurance companies, brokerage firms and other companies.  

In this interview with Patrice Séjalon from The INGAGE Institute, you can find out why INGAGE and thebroker are specifically targeting board members (BoD). 

Pat, what are you responsible for in respect of the AI coaching? 

My role is to do the R&D and share our extensive experience of how to use it effectively and give concrete examples. We have been using AI for our own needs for many years. It is integrated into all our processes. There shouldn’t be a day when we’re not using it. AI is already incredibly powerful if you know the basic tips. And you talk to them in your own natural language, not some obscure programming language.  

We are continuously curating the list of AIs, studying the best ones and how to master them for any useful task. AI can do so many different tasks: summarise text, take meeting minutes and ‚talk‘ to you, track todos, create images and even write codes for our products and develop our SaaS platform. It’s also extremely cheap. If you know the right tricks, you can pay very little or even nothing. 😊 I believe the future of work and even entertainment is magnificent thanks to these new powerful tools. You can already create your own hit song! Creating your own “Netflix” show will become possible in the coming years. 

And Laura, Phil? 

My colleagues Laura and Phil helped me to develop and run our AI coaching session and to design the complementary online course that delves deeper into the topics.    

Why are you targeting BoD members with the AI coaching? 

As we interview many Board Members, thought leaders and other top insurance industry experts around the world, we have noticed that many of them have not yet taken the step to enhance their productivity and creativity thanks to AI in their daily lives. Furthermore, in many cases, they are not truly aware of the challenges and threats that AI poses to them and the organisations where they serve as board members because they lack a hands-on experience.  

How and where does the coaching take place? 

The AI coaching mostly takes place online via video conferencing. If a client wants to train larger teams, we can do a hybrid version where some of the sessions take place in person.  

How many people can take part in the coaching? 

Our goal is to have some more hands-on activities relevant for Board Members, therefore, we prefer to have a maximum of 5 participants per session. We also want to be able to answer concrete questions and show get the most out of the different AIs. 

What makes you an expert in artificial intelligence? 

Way before the ChatGPT craze we were already experimenting with its base model, GPT. When ChatGPT appeared two years ago, there was suddenly an explosion of AI “experts” around the world. There are only a few people in the world that are real AI experts. We have an extensive hands-on experience on which AI to use for what and what works and what doesn’t. We are experts in helping people understand and harness the full potential of AI.  

There is a plethora of AI offers, how do you find the best ones? 

That is a great question! It’s hard. It took us hundreds of hours of study to get there and as AI is evolving very fast, it changes all the time. We want to save our participants all that time. The good news is that once you know which ones to use and how, it’s very easy. But you still need to get updated.  

Can anyone still do without AI? 

Well, we would certainly not do without AI anymore. You probably know this famous sentence: “AI will not replace you but someone using AI will!” Once you understand what you can (and cannot or should not) do with AI, it boosts your productivity like never before. In some areas you can get 10 times faster. 

What do you teach the Board Members? 

We start with straightforward activities such as generating meeting minutes with todos, summarising presentations/texts, creating engaging images and even their own music… We then discuss where AI can be applied along the insurance value chain, from distribution to underwriting and claims management. Finally, we look at board liability and the risks associated with AI. We also give them good tricks to impress their children and grandchildren. 😉 

You have already run AI coaching with BoD members. What do they want to know in particular? 

Some of them have only tried ChatGPT briefly in the past few months. They want to know how it can really help them in their day-to-day work, how their companies can use it, but just as importantly, what challenges and threats AI poses to their organisations.   

What topics do you cover in the coaching sessions? 

Some of the topics are:  

• summarising presentations/texts,  

• generating meeting minutes including todos,  

• creating engaging images, even their own music, 

• where AI can be used along the insurance value chain, from distribution, underwriting and claims management, 

• what to look for (threats, dangers). 

Board members can also request specific topics on which they would like to learn more or delve deeper.  

Do you also offer AI coaching to others? 

So far, we got interest from board members as we have talked to them about different topics. Should others be interested, we would be happy to see how we can help them too.   

What are the costs of such a session? 

The session lasts 1.5 hours and costs from CHF 500 per person.  

INGAGE does not only offer AI coaching. What else do you offer? 

We are dedicated to helping our clients stay ahead of the curve when it comes to innovation and technology, as finalists in several international competitions in the risk management/insurance industry. We work with global companies such as Zurich Insurance, Swiss Re, … We provide engaging solutions for digital training, to onboard new employees and upskill/align existing teams and digital marketing, to improve employer branding, share knowledge from field experts and prominent thought leaders (like AI lead scientists, Founders of leading Tech companies, Cybersecurity leaders, NATO generals…) 

Our Community consists of more than 12,000 decision-makers and top professionals from around the world.   

More at INGAGE and on our YouTube channel and podcasts. 

How can people contact you? 

People are welcome to contact us via our website or on LinkedIn. Alternatively, they can contact Philippe or Patrice.

Read also: The INGAGE Institute: Offering Innovative Insurance Training