Are you embracing new ways of working?


– Copenhagen, 1999 : Starting at Ernst and Young Consulting!

 My first day as a very fresh consultant: nobody there to welcome and lead me in this new, intimidating adventure. But something blew my mind, on that day. I received 3 things: a laptop, a mobile phone and a corporate credit card so that I could work on projects in Oslo, London or Tokyo. Already back at that time, I discovered a seamless way of working.  


– Hong Kong, 2014 : Clients and video conference…

Fast-forward 15 years, I am the co-founder of an edtech startup in Hong Kong. Our team members are located in different countries around the world. We are a “digital-first” company and work together mostly online via video conferences.  

After a lot of effort, our team finally manages to line up meetings with one of the world’s most-known luxury watch companies as well as one of the largest insurance companies. We are very excited to present our innovative products to them! 

Their answer: “A video conference? No, this is absolutely impossible. We cannot and are not allowed to use video conferences with external companies! You need to fly in to our Headquarters in Switzerland” 

We still got many such answers until 2019.  

Then, something big happened and gave an incredible boost to digitisation…  


– May 18, 2022 : Radical change

Fanny Guinochet, a French journalist I appreciate, explains that 78% of executives (in France) are happy to work remotely. They even envision to work 100% remotely within the next 10 years. 10% of them even think that the “office” will fully disappear! 

Executives want to be autonomous, flexible and organise their day-to-day activities as they see fit. They also want to see purpose in their lives and work for companies that are socially responsible. These are also the values of a large group in our society: the Millennials! 


#innovation #disruption #newwaysofworking #climatechange #sustainability #Millennials #digitisation #entrepreneurship 


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INGAGE Webinar on the Future of Learning with the Metaverse and the Blockchain

What will the Future of Learning in companies look like? How to use the Metaverse and the Blockchain to make your corporate training highly engaging? 

This webinar is primarily designed for training, L&D managers as well as product managers. We will draw on our experience from the insurance industry, but it can also be relevant for other industries.

Please note that in order to ensure the quality of our discussion, we will keep the number of attendees to a maximum of 30 people. Apply for an invitation. 

We are looking forward to a very interesting webinar with you! 🙂

Time of the event:
Zürich (Switzerland – Zurich) Tuesday, 7 June 2022, 17:00 CEST UTC+2 hours
For your own time zone:

  • London (United Kingdom – England) Tuesday, 7 June 2022, 16:00 BST UTC+1 hour
  • New York City (USA – New York) Tuesday, 7 June 2022, 11:00 EDT UTC-4 hours
  • Hong Kong (Hong Kong) Tuesday, 7 June 2022, 23:00 HKT UTC+8 hours
  • Lagos (Nigeria – Lagos) Tuesday, 7 June 2022, 16:00 WAT UTC+1 hour
  • Mexico City (Mexico – Ciudad de México) Tuesday, 7 June 2022, 10:00 CDT UTC-5 hours
  • Las Palmas (Spain – Las Palmas) Tuesday, 7 June 2022, 16:00 WEST UTC+1 hour Corresponding UTC (GMT) Tuesday, 7 June 2022, 15:00    


Note: you are also welcome to register to our INGAGE Newsletter if you want to be updated on the latest events about engaging training for the insurance industry!


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The Future of Insurance Training podcast – Coming soon…

Are you a forward-looking training manager? Do you work in the insurance industry? 

What will the training you propose to your colleagues – and even clients – look like in 1, 5 or even 10 years?

These are the questions we have asked to some top managers from different countries. Over the next 12 months, we will interview leaders from all continents!

We are in the process of setting up the podcast. Stay tuned and register to our INGAGE Newsletter if you want to be updated as soon as it is available!

Will you win a rare NFT allocated for the fist subscribers? 😉


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Can you work without a computer? 

Maybe you have seen the movie “Minority Report”, where the hero uses a gesture-based interface. In the coming years, we will probably work with 3D glasses to achieve something similar. 

Our company helps companies in the insurance industry create their “future of education.” Therefore, we are always looking for better ways to work and teach thanks to new technologies. 

A typical workday for me looks like this: I work on various projects via video conferencing with colleagues and clients around the world, read/write articles, write emails, and watch videos about the latest technologies, educational concepts, and the insurance industry. 
In short, I no longer do IT development or database management, so I don’t really need a powerful computer anymore.
So, for some time now, I’ve wondered if I could try working with just a tablet and some noise-canceling earbuds. Two months ago I took the plunge, bought a tablet and gave up my laptop to work exclusively with it. It’s been an interesting experience. Although it was a little bit unsettling at first because I had to change my habits, it got much better and even opened up more productive ways of working. For example, I usually like to work on paper to draw concepts and brainstorm. Now I can draw and collaborate on online whiteboards. 

I’ve found that I still need my computer from time to time: mostly to access the Metaverse, our virtual worlds. The rest of the time I can work on my tablet!

This video shows that we need fewer and fewer tools to work, as they are replaced by one.

What about you? Do you already work with a tablet or would you consider doing so?   



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How do your company’s Virtual Customer Assistants perform?

In 2018, Gartner predicted that 25% of Customer Service Operations would use VCA. Source: Gartner 2018


Analysts Present Top Predictions for Customer Experience Leaders at the Gartner Customer Experience Summit 2018 in Tokyo, February 19-20

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

Speaking at the Gartner Customer Experience Summit in Tokyo today, Gene Alvarez, managing vice president at Gartner, said more than half of organizations have already invested in VCAs for customer service, as they realize the advantages of automated self-service, together with the ability to escalate to a human agent in complex situations.

“As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” Mr. Alvarez said. “This is underpinned by improvements in natural-language processing, machine learning and intent-matching capabilities.”

Organizations report a reduction of up to 70 percent in call, chat and/or email inquiries after implementing a VCA, according to Gartner research. They also report increased customer satisfaction and a 33 percent saving per voice engagement.


The video in the following post shows an interaction between a VCA and a customer. The VCA’s natural way of behaving – in the video – is quite impressive. The company,, has since been bought by Snapchat. 

As we see the surge of VCAs, we can wonder about the impact on sales people and how to best train them in this new configuration.


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Looking for engaging training for your insurance professionals?

We are specialized in engaging training for insurance companies, their employees and their clients. 

Several leading insurance companies say about us, that we are the most innovative training company that they have seen in the industry! 

Would you like to test us out? 🙂

You are welcome to contact us!

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Trustless is great !?

One of our key values is trust. We highly value this as it is the basis for a good and mutually beneficial partnership. At least, this is how we see it. 

We strongly believe that the best sales people are actually “trusted advisors”. At INGAGE, our job is to train professionals in the insurance industry thanks to online courses, blended learning, virtual worlds, etc.

It’s fair to say, that that insurance industry has not always had a great reputation concerning trust, although I would argue that it has done some real improvements in the past years. 

Now, when my friend Alex introduced me to the concept of “trustless” and insisted that it was very important, I was initially a bit puzzled. He actually talked about it as if it were good!

“Why would the lack of trust be good?”, I thought. 


Dan Seitz‘ article might give you a bit of light there: 

You might not often think about the system that underlies how you spend money. If you do think about it, in every transaction, there is a middleman you trust. You swipe a card, and the card processor handles the transaction, protecting both you and the merchant against fraud. You write a check, and the bank ensures you have the funds and that the other party is paid. Even paying with cash, you are using a currency monitored by a central bank, and if the cash is counterfeit, that fact will become known.

Altcoin transactions are different. You do not have to trust a third party to verify and complete your altcoin transaction. In this sense, altcoin transactions are “trustless.”

This does not mean that you should be suspicious of an altcoin transaction. In fact, the contrary is true. Why?

Let’s back up for a moment and look at the blockchain. At root, all a blockchain does is serve as a giant, public ledger. When an altcoin is mined, used as currency, or otherwise exchanged, the transaction goes on the blockchain. In order for anybody to buy and sell altcoins, their blockchains must align exactly. In other words, everybody is keeping everyone else’s books, with no central bookkeeper involved.

This is part of the system people tend to misunderstand, but it is important. Thanks to the blockchain, every altcoin transaction is recorded in a distributed ledger, meaning that it is available across multiple computers and anyone with access can see every transaction that has been recorded, all without the intervention or help of a trusted third party. You have the ledger right there in front of you, and that lets you buy and sell altcoins directly without worrying about the coins being fake. Thus, the world of altcoins is trustless, in that no middleman need be involved. You are, in effect, your own banker.


Thus, as you have understood, the fact that there is a third party that you must trust, can be an issue. The breakthrough with the blockchain is that it’s a process that ensures reliability, not a third party. 



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Jornada de Seguros

The Insurance Day in Buenos Aires

The Insurance Day took place in Argentina this year on May 22.

The key topic were digitization, disruption, Artificial Intelligence and Big Data.

As the behavioural economist Dan Ariely once tweeted, “Big data is like teenage sex: everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it.”




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Blockchain in the insurance sector


“22% of insurance, asset and wealth management business is at risk to disruption from FinTechs according to our Global FinTech survey. Almost three quarters of insurance leader surveyed in the survey considered that insurance would be the most disrupted industry. Meanwhile, complex processes with multiple interactions, duplication of data entry and risk of fraud slows down traditional players’ ability to react.” PwC


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How InsurTech is reshaping insurance

Opportunities await

Source: PwC

Insurance companies are very much aware of the FinTech revolution: 74% of respondents see FinTech innovations as a challenge for their industry. There is a good reason to believe that insurance is indeed heading down the path of disruptive innovation, whether it is the effect of an external factor, such as the rise of the sharing economy, or the ability to improve operations using artificial intelligence.

However, despite these emerging trends, a disconnect exists between the amount of disruption perceived and insurers’ willingness to invest to defend against and/or take advantage of the innovation: 43% of the industry players claim they have FinTech at the heart of their corporate strategies, but only 28% explore partnerships with FinTech companies and even less than 14% actively participate in ventures and/or incubator programs.

Incumbent insurers who are currently focused on catching up with their competitors around customer centricity and other current trends are missing the opportunity to become proactive. They need to create a clear and consistent message that will demonstrate their willingness to play in the new InsurTech space and act accordingly – only such an approach will position incumbents to be frontrunners in the new insurance era.


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