What is “Seamless Blended Learning” in the Metaverse?

Wilma Hartenfels: “Today I’m talking to Philippe Séjalon. Together with his brother Patrice and another founder, Marion, Philippe founded Ingage several years ago. Ingage brings innovative and immersive training experiences to the still quite traditional insurance industry.

Our interview (in English, with an introduction in German) is about the potential of the metaverse as a new stage of development of the Internet. Philippe explains how he brings together various disruptive technologies such as VR, AR, Blockchain, NFTs and crypto in a Seamless Learning approach to increase learner engagement.”

Listen to this podcast!

(see the Wilma Hartenfels’podcast

Read More

Are you embracing new ways of working?

  

– Copenhagen, 1999 : Starting at Ernst and Young Consulting!

 My first day as a very fresh consultant: nobody there to welcome and lead me in this new, intimidating adventure. But something blew my mind, on that day. I received 3 things: a laptop, a mobile phone and a corporate credit card so that I could work on projects in Oslo, London or Tokyo. Already back at that time, I discovered a seamless way of working.  

  

– Hong Kong, 2014 : Clients and video conference…

Fast-forward 15 years, I am the co-founder of an edtech startup in Hong Kong. Our team members are located in different countries around the world. We are a “digital-first” company and work together mostly online via video conferences.  

After a lot of effort, our team finally manages to line up meetings with one of the world’s most-known luxury watch companies as well as one of the largest insurance companies. We are very excited to present our innovative products to them! 

Their answer: “A video conference? No, this is absolutely impossible. We cannot and are not allowed to use video conferences with external companies! You need to fly in to our Headquarters in Switzerland” 

We still got many such answers until 2019.  

Then, something big happened and gave an incredible boost to digitisation…  

     

– May 18, 2022 : Radical change

Fanny Guinochet, a French journalist I appreciate, explains that 78% of executives (in France) are happy to work remotely. They even envision to work 100% remotely within the next 10 years. 10% of them even think that the “office” will fully disappear! 

Executives want to be autonomous, flexible and organise their day-to-day activities as they see fit. They also want to see purpose in their lives and work for companies that are socially responsible. These are also the values of a large group in our society: the Millennials! 

   

#innovation #disruption #newwaysofworking #climatechange #sustainability #Millennials #digitisation #entrepreneurship 

 
 

Read More

INGAGE Webinar on the Future of Learning with the Metaverse and the Blockchain

What will the Future of Learning in companies look like? How to use the Metaverse and the Blockchain to make your corporate training highly engaging? 

This webinar is primarily designed for training, L&D managers as well as product managers. We will draw on our experience from the insurance industry, but it can also be relevant for other industries.

Please note that in order to ensure the quality of our discussion, we will keep the number of attendees to a maximum of 30 people. Apply for an invitation. 

We are looking forward to a very interesting webinar with you! 🙂
 

Time of the event:
Zürich (Switzerland – Zurich) Tuesday, 7 June 2022, 17:00 CEST UTC+2 hours
  
For your own time zone:

  • London (United Kingdom – England) Tuesday, 7 June 2022, 16:00 BST UTC+1 hour
  • New York City (USA – New York) Tuesday, 7 June 2022, 11:00 EDT UTC-4 hours
  • Hong Kong (Hong Kong) Tuesday, 7 June 2022, 23:00 HKT UTC+8 hours
  • Lagos (Nigeria – Lagos) Tuesday, 7 June 2022, 16:00 WAT UTC+1 hour
  • Mexico City (Mexico – Ciudad de México) Tuesday, 7 June 2022, 10:00 CDT UTC-5 hours
  • Las Palmas (Spain – Las Palmas) Tuesday, 7 June 2022, 16:00 WEST UTC+1 hour Corresponding UTC (GMT) Tuesday, 7 June 2022, 15:00    

  

Note: you are also welcome to register to our INGAGE Newsletter if you want to be updated on the latest events about engaging training for the insurance industry!

   

Read More

The Future of Insurance Training podcast – Coming soon…

Are you a forward-looking training manager? Do you work in the insurance industry? 

What will the training you propose to your colleagues – and even clients – look like in 1, 5 or even 10 years?

These are the questions we have asked to some top managers from different countries. Over the next 12 months, we will interview leaders from all continents!

We are in the process of setting up the podcast. Stay tuned and register to our INGAGE Newsletter if you want to be updated as soon as it is available!

Will you win a rare NFT allocated for the fist subscribers? 😉

  

Read More

WHY YOU SHOULD CARE ABOUT “WEB 3” IF YOU ARE IN CHARGE OF CORPORATE TRAINING

First of all, what is web3?

One day, a brilliant man, woman or group of persons named Satoshi Nakamoto – will we ever know? – created a brand new concept, the blockchain, with its first cryptocurrency, the now-famous Bitcoin, in a bid to react to the financial crisis that had made millions suffer. 

He had created a totally decentralized system where you could potentially store tremendous wealth, without even having to trust the people part of the system. Huh? How is that even possible? Well, we will go into one of the next articles, but not today.

   

So what’s the link between Web 3 and training?

Now, back to the reasons why you should care about web3 if you are in charge of corporate training.

You might have worked with e-learning before 2020. If not, since covid has obliged most organizations to move to online training for the past 2 years, you have probably felt the pain due to the need for a very fast digitization of your training curriculum. 

Besides the usual challenges of digitizing training, you might have also experienced some difficulties in getting your colleagues to complete the online modules you created for them with so much work. 

Indeed, completion rates in the industry are quite low on average and when they are not, management has quite probably used the stick at least as much as the carrot. So, motivation is the key, whether it is intrinsic or extrinsic.  

In training, the best is always to have participants be motivated by the topic itself that they learn, the intrinsic motivation. However, what if they are not that intrinsically motivated? 

In this case, obviously, you can go the route of extrinsic motivation. So, imagine an incentive program. You give points to people who have completed their courses. You even add a multiplier for people who have completed their courses with the right time frame for example. 

You can certainly create a great incentive program adapted to your company’s culture. You know your colleagues. You know what makes them tick.

However, these points are just arbitrary values put in your IT system. They have no real value per se and unless you have a broad range of partnerships that subscribe to your program, these points are worthless outside your organization or once your colleagues move to another company. So, in the very vast majority of cases, people will not see these points as really having a value in the future.

Now, imagine that instead of valueless points you actually can give some digital tokens – in the form of coins or NFTs – that actually have a real value, even outside your organization. Would people be more inclined to try to collect them?

Obviously, there are more ways to use Web 3 for education (e.g. remuneration for authors and other contributors). Do you see any other use? 🙂

Please comment below and like this post if you would like more posts on the topic!

  

#nextgen #training #corporatetraining #headoftraining #trainingmanager #innovation #blockchain #web3 #web2 #web1 #incentiveprograms #bitcoin #ethereum #points #getridofpoints #replacepointsbycoins #tokens #NFTs

Read More

WHY UNDERSTANDING THE EVOLUTION OF THE WEB IS KEY TO YOUR CORPORATE TRAINING.

Well, let’s start with the beginning, shall we?

The Internet is a network of networks, of computers. We know that.

On top of the Internet, there is a layer to make it more user-friendly: the Web. Over the past 30 years, it has evolved drastically to reach its third version now. Each version has brought something to the world of learning, of education. 

  
— Web 1 —
The first version of the web, “web 1”, was what we knew in the early 90s. It consisted of read-only static webpages. Companies created websites that were basically a copy of their product catalogues and magazines, but online. The web was a true open space running on open protocols such as http or smtp to enable these computers to “talk” to each other.

Its contribution to education? Web 1 made a lot of knowledge available to the masses. People could get access to information without having to run from one library to the next!

At that time, I was doing one of my very first traineeships, in Norway, and I stumbled across a book about that “network of networks”. I was instantly fascinated and proposed to my then-boss to create what would probably be the first website of an insurance company in Norway.


— Web 2 —
After around 15 years, people had been accustomed to using websites, but they wanted to be able to interact with them. They could already read webpages, but now they also wanted to be able to write, answer to them and contribute. That led to a second version of the web, “web 2”. This is when Facebook and Twitter, among others, developed at an incredible speed. These companies created centralized systems and stored their users’ data in their own servers. And then asked their users to hand over their photos, data – basically their intellectual property – to them giving them an unmatched wealth of information.

Its contribution to education? Web 2 made it possible to have much more interactive learning activities (interactive videos, Multiple Choice Questions, educational games…) and modern Learning Management Systems (LMS). 

Then, unexpectedly – for most of us at least – the financial crash of 2007/2008 took place and changed the world nearly over night.

I was living in Hong Kong at that time and I remember the long files of desperate people queuing in front of “their” banks trying to get back some of their hard-earned savings. In vane…


— Web 3 —
Want to know more?
Like or comment this post and we’ll make it happen for you! 🙂


#nextgen #training #corporatetraining #headoftraining #trainingmanager#innovation #blockchain #web3 #web2 #web1 #incentiveprograms#bitcoin #ethereum #points #getridofpoints #replacepointsbycoins#tokens #NFTs

Read More

Can you work without a computer? 

Maybe you have seen the movie “Minority Report”, where the hero uses a gesture-based interface. In the coming years, we will probably work with 3D glasses to achieve something similar. 

Our company helps companies in the insurance industry create their “future of education.” Therefore, we are always looking for better ways to work and teach thanks to new technologies. 

A typical workday for me looks like this: I work on various projects via video conferencing with colleagues and clients around the world, read/write articles, write emails, and watch videos about the latest technologies, educational concepts, and the insurance industry. 
In short, I no longer do IT development or database management, so I don’t really need a powerful computer anymore.
 
So, for some time now, I’ve wondered if I could try working with just a tablet and some noise-canceling earbuds. Two months ago I took the plunge, bought a tablet and gave up my laptop to work exclusively with it. It’s been an interesting experience. Although it was a little bit unsettling at first because I had to change my habits, it got much better and even opened up more productive ways of working. For example, I usually like to work on paper to draw concepts and brainstorm. Now I can draw and collaborate on online whiteboards. 

I’ve found that I still need my computer from time to time: mostly to access the Metaverse, our virtual worlds. The rest of the time I can work on my tablet!

This video shows that we need fewer and fewer tools to work, as they are replaced by one.

What about you? Do you already work with a tablet or would you consider doing so?   

 

 

Read More

How do your company’s Virtual Customer Assistants perform?

In 2018, Gartner predicted that 25% of Customer Service Operations would use VCA. Source: Gartner 2018

Extract: 

Analysts Present Top Predictions for Customer Experience Leaders at the Gartner Customer Experience Summit 2018 in Tokyo, February 19-20

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

Speaking at the Gartner Customer Experience Summit in Tokyo today, Gene Alvarez, managing vice president at Gartner, said more than half of organizations have already invested in VCAs for customer service, as they realize the advantages of automated self-service, together with the ability to escalate to a human agent in complex situations.

“As more customers engage on digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks,” Mr. Alvarez said. “This is underpinned by improvements in natural-language processing, machine learning and intent-matching capabilities.”

Organizations report a reduction of up to 70 percent in call, chat and/or email inquiries after implementing a VCA, according to Gartner research. They also report increased customer satisfaction and a 33 percent saving per voice engagement.

 

The video in the following post shows an interaction between a VCA and a customer. The VCA’s natural way of behaving – in the video – is quite impressive. The company, Voca.ai, has since been bought by Snapchat. 

As we see the surge of VCAs, we can wonder about the impact on sales people and how to best train them in this new configuration.

 

Read More

Looking for engaging training for your insurance professionals?

We are specialized in engaging training for insurance companies, their employees and their clients. 

Several leading insurance companies say about us, that we are the most innovative training company that they have seen in the industry! 

Would you like to test us out? 🙂

You are welcome to contact us!

Read More
Send