Web3 is coming!
How will it impact training in re/insurance companies and brokers?
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How will it impact training in re/insurance companies and brokers?
Would you like to be among the first ones to be updated?
Register to our INGAGE Newsletter!
First of all, what is web3?
One day, a brilliant man, woman or group of persons named Satoshi Nakamoto – will we ever know? – created a brand new concept, the blockchain, with its first cryptocurrency, the now-famous Bitcoin, in a bid to react to the financial crisis that had made millions suffer.
He had created a totally decentralized system where you could potentially store tremendous wealth, without even having to trust the people part of the system. Huh? How is that even possible? Well, we will go into one of the next articles, but not today.
So what’s the link between Web 3 and training?
Now, back to the reasons why you should care about web3 if you are in charge of corporate training.
You might have worked with e-learning before 2020. If not, since covid has obliged most organizations to move to online training for the past 2 years, you have probably felt the pain due to the need for a very fast digitization of your training curriculum.
Besides the usual challenges of digitizing training, you might have also experienced some difficulties in getting your colleagues to complete the online modules you created for them with so much work.
Indeed, completion rates in the industry are quite low on average and when they are not, management has quite probably used the stick at least as much as the carrot. So, motivation is the key, whether it is intrinsic or extrinsic.
In training, the best is always to have participants be motivated by the topic itself that they learn, the intrinsic motivation. However, what if they are not that intrinsically motivated?
In this case, obviously, you can go the route of extrinsic motivation. So, imagine an incentive program. You give points to people who have completed their courses. You even add a multiplier for people who have completed their courses with the right time frame for example.
You can certainly create a great incentive program adapted to your company’s culture. You know your colleagues. You know what makes them tick.
However, these points are just arbitrary values put in your IT system. They have no real value per se and unless you have a broad range of partnerships that subscribe to your program, these points are worthless outside your organization or once your colleagues move to another company. So, in the very vast majority of cases, people will not see these points as really having a value in the future.
Now, imagine that instead of valueless points you actually can give some digital tokens – in the form of coins or NFTs – that actually have a real value, even outside your organization. Would people be more inclined to try to collect them?
Obviously, there are more ways to use Web 3 for education (e.g. remuneration for authors and other contributors). Do you see any other use? 🙂
Please comment below and like this post if you would like more posts on the topic!
#nextgen #training #corporatetraining #headoftraining #trainingmanager #innovation #blockchain #web3 #web2 #web1 #incentiveprograms #bitcoin #ethereum #points #getridofpoints #replacepointsbycoins #tokens #NFTs
Good stories are one of the best ways to engage people, and in our case, our learners.
Therefore, as you might have noticed, at INGAGE, we enjoy good story-telling and always keep an eye for films that deal with at least one of our 3 core topics: 1) Education, 2) Insurance and 3) Technology.
Indeed, they are the 3 “pillars” that support our niche offering of “Effective Training for Insurance Professionals” based on cutting-edge technologies!
In this case, the present film is about technology, more precisely, the Metaverse / virtual world, as this is where we conduct some of our training.
Greg Daniels‘ series presents an interesting mix of technologies, including metaverse, virtual world and even the Hyperloop.
A man is able to choose his own afterlife after his untimely death, by having his consciousness uploaded into a virtual world. As he gets used to his new life and befriends his angel (real world handler), questions about his death arise.
Source: IMDB
Upload is an American science fiction comedy-drama television series created by Greg Daniels. The series premiered on May 1, 2020, on Amazon Prime Video and was renewed for a second season seven days later. The second season premiered on March 11, 2022, with a shorter season of 7 episodes compared to the first season, which had 10 episodes.
Source: adapted from Wikipedia.
In this series, the corporation behind the Metaverse is called Horizen and at some point one of the main characters says something like “Don’t be evil”.
I guess that these are pure coincidences, right? 😉
Interoperability will probably be a key item in the Metaverse where learners from insurance companies – for example – will experience different insurance-related scenarios to learn from.
Interoperability is a characteristic of a product or system to work with other products or systems. While the term was initially defined for information technology or systems engineering services to allow for information exchange, a broader definition takes into account social, political, and organizational factors that impact system-to-system performance.
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Interoperability implies exchanges between a range of products, or similar products from several different vendors, or even between past and future revisions of the same product.
Source: adapted from Wikipedia.
This definition might seem theoretical and even irrelevant, but it’s not.
Imagine your learners in the virtual world you propose to them to learn about your products. They might want to enhance their avatars with their favorite digital clothes and other items.
However, as soon as they leave that world, all of these items are lost. They cannot take them with them. They actually don’t really own them!
This is where interoperability comes into the picture. It means that this virtual world can exchange/communicate with another one and that the learner can bring his/her digital clothes and other times in it.
Well, let’s start with the beginning, shall we?
The Internet is a network of networks, of computers. We know that.
On top of the Internet, there is a layer to make it more user-friendly: the Web. Over the past 30 years, it has evolved drastically to reach its third version now. Each version has brought something to the world of learning, of education.
— Web 1 —
The first version of the web, “web 1”, was what we knew in the early 90s. It consisted of read-only static webpages. Companies created websites that were basically a copy of their product catalogues and magazines, but online. The web was a true open space running on open protocols such as http or smtp to enable these computers to “talk” to each other.
Its contribution to education? Web 1 made a lot of knowledge available to the masses. People could get access to information without having to run from one library to the next!
At that time, I was doing one of my very first traineeships, in Norway, and I stumbled across a book about that “network of networks”. I was instantly fascinated and proposed to my then-boss to create what would probably be the first website of an insurance company in Norway.
— Web 2 —
After around 15 years, people had been accustomed to using websites, but they wanted to be able to interact with them. They could already read webpages, but now they also wanted to be able to write, answer to them and contribute. That led to a second version of the web, “web 2”. This is when Facebook and Twitter, among others, developed at an incredible speed. These companies created centralized systems and stored their users’ data in their own servers. And then asked their users to hand over their photos, data – basically their intellectual property – to them giving them an unmatched wealth of information.
Its contribution to education? Web 2 made it possible to have much more interactive learning activities (interactive videos, Multiple Choice Questions, educational games…) and modern Learning Management Systems (LMS).
Then, unexpectedly – for most of us at least – the financial crash of 2007/2008 took place and changed the world nearly over night.
I was living in Hong Kong at that time and I remember the long files of desperate people queuing in front of “their” banks trying to get back some of their hard-earned savings. In vane…
— Web 3 —
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#nextgen #training #corporatetraining #headoftraining #trainingmanager#innovation #blockchain #web3 #web2 #web1 #incentiveprograms#bitcoin #ethereum #points #getridofpoints #replacepointsbycoins#tokens #NFTs
Of course, you need to know your products when you want to sell them, but first of all, you need to understand the person you want to sell these products to!
This might sound very obvious, but it actually isn’t. How many times have I seen beginner sales people pushing a potential client through a whole list of products and PowerPoint slides before even wondering what the client needs. Does it sound familiar? 😉
There are countless sales courses online, from cheap ones or even “free” ones on Youtube to very expensive ones. They all serve a purpose and probably give some very good tips, techniques and much more.
However, one of the key points to become a good sales person – as far as I’m concerned – is very simple and goes directly to your core values:
TRUST.
A good sales person must create trust. That’s it.
You must do everything you can to deserve your clients’ trust. So, in short: become a “trusted advisor” and you will have a beautiful and highly satisfying sales career!
Oh, and one last thing: selling is about solving people’s problem. Isn’t it a beautiful job? So, go and help people!
INGAGE and our partners are organizing the first hackathon dedicated to the Metaverse for insurance!
Are you interested to join us?
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You have probably heard about the Metaverse, but what is it actually?
Well, there are different views on what a Metaverse is, and obviously as many definitions. According to Wikipedia:
A metaverse is a network of 3D virtual worlds focused on social connection. In futurism and science fiction, it is often described as a hypothetical iteration of the Internet as a single, universal virtual world that is facilitated by the use of virtual and augmented reality headsets.
In short: while the Internet – or more precisely the World Wide Web – contains websites, the Metaverse contains virtual worlds (also called digital worlds). You can also look at the Metaverse as the next version of the Internet, a 3D World Wide Web!
Now, imagine websites about insurance, from insurance companies and other players in the industry. Would they become virtual worlds dedicated to insurance in the Metaverse? Would insurance companies create digital “islands” in the Metaverse as global brands such as Nike did over 10 years ago in Second Life?
What is your definition of the Metaverse?
According to you, will there be a Metaverse for insurance?
What could be the impact of 5G and 6G on education in your company?
With 6G, the Internet of Things can reach its true potential, for example with cars communicating reliably with each other to coordinate the road traffic. Augmented Reality can also become part of our daily lives.
This new technology can then make the Metaverse a normal tool for every day work and schools. We will be able to evolve seamlessly in virtual worlds and experience different scenarios to learn, to make mistakes and improve ourselves.
This video gives an interesting overview of the evolution of wireless telecommunication networks, from 0G – yes it exists! – to 6G.
For example, did you know that:
Large companies such as Samsung and Qualcomm strongly invest in new generations of wireless networks. Indeed, not only does it provide a better experience to users and open new applications, it also gives them an opportunity to sell new products. They were building 5G in 2013, 9 years ago!
Source: Mrwhosetheboss
Maybe you have seen the movie “Minority Report”, where the hero uses a gesture-based interface. In the coming years, we will probably work with 3D glasses to achieve something similar.
Our company helps companies in the insurance industry create their “future of education.” Therefore, we are always looking for better ways to work and teach thanks to new technologies.
A typical workday for me looks like this: I work on various projects via video conferencing with colleagues and clients around the world, read/write articles, write emails, and watch videos about the latest technologies, educational concepts, and the insurance industry.
In short, I no longer do IT development or database management, so I don’t really need a powerful computer anymore.
So, for some time now, I’ve wondered if I could try working with just a tablet and some noise-canceling earbuds. Two months ago I took the plunge, bought a tablet and gave up my laptop to work exclusively with it. It’s been an interesting experience. Although it was a little bit unsettling at first because I had to change my habits, it got much better and even opened up more productive ways of working. For example, I usually like to work on paper to draw concepts and brainstorm. Now I can draw and collaborate on online whiteboards.
I’ve found that I still need my computer from time to time: mostly to access the Metaverse, our virtual worlds. The rest of the time I can work on my tablet!
This video shows that we need fewer and fewer tools to work, as they are replaced by one.
What about you? Do you already work with a tablet or would you consider doing so?
Becoming an agile company means first and foremost rethinking the way we operate so that it is refocused on our customers, both internal and external. Externally, to produce maximum value for the customers who make the company money. Internally, to ensure that the company’s employees are in the best position to deliver this value.
It also means setting up a system that is conducive to change, a benevolent environment, a culture of experimentation and tolerance of failure.
Read Séverin Legras‘ article (in French).
The blockchain behind the second-largest cryptocurrency, Ether, will soon undergo a highly-anticipated upgrade that may lead to more institutional investors putting money in the network and help lift Ether’s price.
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